
“I live in Washington state,” said the caller, “but my husband is on a plane to New York City, and I just got a call from my doctor telling me that he’s positive for COVID! What should I do?” “I take care of my grandmother,” said another, “and she goes to this temple whose Rabbi was recently diagnosed with COVID. And she was recently sitting right next to him! What should I do?” Those were two of the more than 90,000 calls, many anxious and tearful, that have flooded one New York City health care system’s COVID-19 hotline since the crisis first emerged in mid-March. The NYC Health + Hospitals (NYC H+H) COVID-19 hotline has been a lifeline for New Yorkers faced by tough decisions with little expert advice on hand. It’s been a tough and evolving process running the hotline, said Dr. Ross Kristal. He’s co-medical director of the NYC H+H Contact Center at NYC Health + Hospital’s Office of Ambulatory Care. When the first New York City case was diagnosed back on March 2, “COVID was new and scary,” he said. But no one could foresee just how bad things would get. But NYC H+H is one of the largest public health care systems in the United States, with over 70 inpatient and outpatient locations across the five boroughs of New York City.… read on >